Cookie Policy

The Telefónica Group company/companies that own this website, as detailed in its Legal Notice (hereinafter, ALTOSTRATUS), may use first-party and third-party cookies for various purposes. We will inform you and provide configuration options regarding the use of cookies both on your first visit to our website and at any later time through the settings we make available to you.

1. What are cookies and how do they work?

Cookies are a tool used by web servers to store and retrieve information about their visiting users. Cookies may consist of small text files sent to your computer, tablet, or any other device that allows you to browse the internet when you access certain web pages, as well as other similar technologies with the same functionality. Among other things, cookies make it possible to keep a record of your browsing habits or device, your preferences, or your login information, and to remember them when you return.

2. What types of cookies are there?

Below you will find a classification of the types of cookies that exist and may be used on our websites, bearing in mind that a single cookie may fall into more than one category.

2.1. ACCORDING TO THE ENTITY THAT MANAGES THEM

Cookies can be either “first-party” or “third-party”

First-party cookies:

“First-party” cookies are those sent to the user’s device from a computer or domain managed by ALTOSTRATUS as the publisher of the website and from which the services requested by the user are provided.

Third-party cookies:

“Third-party” cookies are those sent to the user’s device from a computer or domain that is not managed by the website publisher —in this case, ALTOSTRATUS— but by another entity that processes the data obtained through the cookies.

2.2. ACCORDING TO THE LENGTH OF TIME THEY REMAIN ACTIVE

Cookies can be either “session” or “persistent”.

Session cookies:

These cookies are assigned to the device from which the user is browsing only for the duration of the visit to the website, as they automatically disappear when the user closes the browser. They are typically used to store information that only needs to be kept for the provision of the service requested by the user on a single occasion (for example, a list of purchased products) and disappear at the end of the session.

Persistent cookies:

Persistent cookies mean that the data remain stored on the user’s device or terminal used for browsing, and their duration is limited to what is strictly necessary for their intended purpose. The lifespan of persistent cookies and their expiration date can be consulted below.

2.3. ACCORDING TO THEIR PURPOSE

Cookies may be technical, personalization, analytics or measurement, behavioral advertising personalization, or social media cookies.

Strictly necessary or technical cookies:

These cookies allow the user to browse our website and use the different options or services available on it, including those that ALTOSTRATUS uses to enable the management and operation of the site and activate its functions and services. For example, they help control traffic and data communication, identify the session, remember the items in the shopping cart, complete the purchase process, manage payment, prevent fraud related to the security of the service, use security elements during browsing, store content for video or audio playback, or enable dynamic content (e.g., loading animations for text or images).


In addition, technical cookies include those that allow the site to remember information configured by the user so they can access the service with certain characteristics that differentiate their experience from that of other users —such as accessing the individual, self-employed, or business sections; the browsing mode; or regional settings— in order to maintain a consistent user experience on our website. Technical cookies are strictly necessary to provide the website’s services and to ensure its proper functioning; therefore, their use cannot be disabled.

Analytics and marketing cookies:

Analytics cookies, whether processed by us or by third parties, allow ALTOSTRATUS or those third parties to track and analyse the aggregated behaviour of users on the website. The information collected through these cookies is used to measure activity on the website in order to introduce improvements based on the analysis of how users interact with the service. We use the first-party and third-party analytics cookies listed below for the purposes mentioned above.

Personalization cookies:

Personalization cookies are used to present a customized experience to users visiting the website, based on parameters not explicitly selected by the user. These may include information obtained from the device used for browsing or information gathered through other interactions the user has had with ALTOSTRATUS (for example, if you are a customer, the products you have contracted). We use the first-party and third-party personalization cookies listed below.

Advertising cookies:

Advertising cookies are those that allow, through certain data assigned to or obtained from a user’s device, the storage or sharing with third parties of information about user behaviour gathered by observing their browsing habits, which makes it possible to develop a specific profile. We use the first-party and/or third-party cookies listed below so that, through the information they receive from users of our website, we can improve and optimise our advertising campaigns on their platforms.

Social media cookies:

These cookies are set by a series of social media services (see details below) that we have added to the website to allow you to share our content on those social networks. The third parties that obtain information through these cookies may use it to track your visits to other websites or to create a profile of your interests in order to personalize the content shown to you when you visit other websites or the social network itself. If you do not allow these cookies, you will not be able to view or use these sharing tools.

3. What cookies do we use on this website?